Cancellation Policy

At Kenzie Pets, we understand that circumstances may arise where you need to cancel your order. We have a cancellation policy in place to assist you in such situations. Please review the following guidelines regarding cancellations:

Cancellation Timeframe:
You may request to cancel your order within 24 hours of placing it. After this timeframe, your order may have already been processed and prepared for shipment, making it difficult to cancel. Therefore, we encourage you to contact us as soon as possible if you wish to cancel your order.

How to Request a Cancellation:
To cancel your order, please reach out to our customer service team via [provide contact information]. Provide them with your order details, including the order number, and clearly state your request for cancellation. Our customer service representatives will guide you through the process.

Cancellation Eligibility:
Not all orders may be eligible for cancellation, especially if they have already been shipped or are in the process of being prepared for shipment. Additionally, personalized or made-to-order items may not be eligible for cancellation. Please contact our customer service team for specific inquiries regarding your order's cancellation eligibility.

Refunds for Cancelled Orders:
If your order is successfully cancelled within the specified timeframe and meets the cancellation eligibility criteria, we will process a refund for the full amount paid. The refund will be issued to the original payment method used during the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

Communication and Confirmation:
Once you have requested a cancellation, we will communicate with you to confirm the cancellation and provide any necessary updates. It is important to retain any cancellation confirmation or reference number provided by our customer service team for future reference.

Please note that our cancellation policy is subject to change, and specific circumstances may require deviations from the general guidelines outlined above. We recommend reviewing our website or contacting our customer service team for the most up-to-date information regarding cancellations.

If you have any further questions or require assistance with cancelling your order, please don't hesitate to reach out to our customer service team. We are here to help ensure your satisfaction with your shopping experience at Kenzie Pets.