Return Policy

At Kenzie Pets, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return policy to make the process as convenient as possible.

General Return Guidelines:

You may return eligible items within 3 days from the date of purchase.
The item must be in its original condition, unused, and in its original packaging.
Proof of purchase, such as the order confirmation or receipt, is required.
Certain items, such as personalized or perishable products, may not be eligible for return. Please check the product description or contact our customer service for more information.
Return Process:
To initiate a return, please follow these steps:

Contact our customer service team within the specified return period to request a return authorization. You can reach us through [provide contact information].
Provide the necessary details, including your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive further instructions on how to proceed.
Pack the item securely in its original packaging, including any accessories or documentation that came with it.
Affix the return shipping label provided by our customer service onto the package.
Drop off the package at the designated shipping carrier or schedule a pickup.
Return Shipping:

The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item.
Once the returned item is received and inspected, we will process the refund or exchange according to our policies.
Refunds and Exchanges:

Upon receiving and inspecting the returned item, we will issue a refund to the original payment method used for the purchase. Please note that the refund may take several business days to appear in your account, depending on your financial institution.
If you prefer an exchange for a different item, we will process it based on the availability of the desired product. Any price differences will be adjusted accordingly.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer service immediately. We will guide you through the return process and arrange for a replacement or refund, including any necessary return shipping costs.

We encourage you to review our full Terms and Conditions for more detailed information regarding our return policy.

If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team. We are here to ensure your satisfaction and provide the best possible shopping experience at Kenzie Pets.